Returns & Exchanges

At PokeBox, we want you to love your fashion finds as much as a rare holographic pull. If you are not completely satisfied, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the unworn items with original tags still attached into the original packaging or a sturdy shipping box.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing