Frequently Asked Questions

Everything you need to know about your PokeBox experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 10-21 days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend measuring a similar garment you own to ensure the perfect fit before placing your order.

Are your products ethically sourced?

Yes, at PokeBox, we partner only with manufacturers who adhere to strict fair labor practices and environmental standards to ensure our fashion is both stylish and sustainable.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.